About this role
We're looking for a dedicated and empathetic Customer Service Representative to join our team in Niles, Ohio. In this role, you'll be the voice of our organization, delivering exceptional support to our customers while maintaining the highest standards of professionalism and care. As a Customer Service Representative, you'll handle customer inquiries, resolve concerns, and create positive experiences that build lasting relationships with our clientele. This position offers the opportunity to make a meaningful impact while working collaboratively with a supportive team committed to excellence.
Respond to customer inquiries via phone and in-person interactions with professionalism and enthusiasmAddress and resolve customer concerns and complaints Provide accurate product and service information to customers while identifying opportunities to enhance their experience.Process customer orders, payments, and transactions with accuracy and attention to detailGreet customers promptly and courteously, ensuring they feel valued and heardIdentify upselling and cross-selling opportunities while maintaining customer-focused prioritiesCollaborate with team members and other departments to ensure seamless customer service deliveryMaintain a clean, organized workspace and adhere to all company policies and proceduresDemonstrate resilience and flexibility in handling multiple customer requests simultaneouslyContribute to team goals and participate in ongoing training to enhance skill set and product knowledge
Proven customer service experience (preferred not required)Excellent verbal and written communication skillsStrong active listening and empathetic approach to customer interactionsAbility to multitask and manage time effectively in a fast-paced environmentProblem-solving skills with a detail-oriented mindsetPatience, resilience, and a positive attitude when handling challenging situationsAbility to work collaboratively within a team environmentProfessional demeanor with strong interpersonal skillsCash handling experience (preferred)Organizational skills and ability to maintain accurate records All your information will be kept confidential according to EEO guidelines.