About this role
The Sales Engineer Analyst position is a key role within the Visa Acceptance Solutions (CyberSource) – North America team. This esteemed position within our sales organization requires a unique blend of sales acumen and technical aptitude. As a critical contributor to the success of our Direct to Merchant Sales organization, the Sales Engineer Analyst's primary responsibilities include conducting technical discovery calls, providing proof of value demonstrations, performing technical product deep-dives, showcasing API-based demonstrations, creating technical architecture diagrams, authoring technical best practices, documenting detailed solution requirements, and offering pre-sales support in a merchant-facing environment.
Internally, this role involves collaboration with various departments including Direct Sales & Account Management, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing to communicate market feedback and industry trends. This position offers an exciting opportunity to work at the intersection of cutting-edge payment technology and strategic sales, directly impacting merchant success.
What We're Looking For:
We're seeking hungry, driven individuals who are eager to jump in, go above and beyond, and push boundaries. If you're someone who thrives on innovation—leveraging AI and other cutting-edge tools to improve sales engineering performance—we want to hear from you.
We're building a team of positive, naturally curious problem solvers and lifelong learners who are excited to work hard and be part of an amazing, customer-centric team. The payments industry is constantly evolving, and we need team members who are passionate about staying ahead of the curve, continuously learning, and helping shape the future of payment solutions.
If you're ready to innovate, collaborate, and make a real impact, this is the opportunity for you.
Responsibilities:
Maintain expert knowledge of Visa Acceptance Solutions (VAS), CyberSource, and Authorize.net solutions, and collaborate effectively with internal and external stakeholdersContribute to the architecture of merchants' payment ecosystems by positioning VAS solutions to address both business and technical requirementsCollaborate with the Direct Sales team to acquire new merchants and drive up-sell/cross-sell opportunities with existing merchantsArticulate and demonstrate how VAS solutions integrate within the merchant ecosystem to meet customer needs and requirementsProvide ongoing technical expertise and guidance throughout the sales cycle to drive opportunities to closureSupport existing VAS merchants as their needs and solutions evolveActively participate in internal knowledge transfer calls, client-facing discovery calls, and meetings while documenting detailed notes of all sessionsPersonalize client-facing presentations based on prior calls, create necessary architectural diagrams, participate in internal dry-runs for stakeholder buy-in, conduct non-technical and technical proof of value demonstrations as required, and create technical validation documents to share with implementation merchantsDemonstrate comfort with storytelling and value-based selling approachesLeverage Vibe Coding and create proof of value technical demonstrations using AI and NLP technologiesExecute REST APIs in Postman and demonstrate Webhook events via local or external Webhook ListenersMaintain extreme attention to detail by logging all presentations, documents, activities, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-timeEngage with internal teams including Solution Management, Product Management, Technical Account Managers, Customer Support, Implementation Services, and Product Marketing to relay market feedback and provide input into the design of new solutionsRemain responsive and easily reachable via all communication channels during business hours (Chat, Email, Phone, Teams calls, etc.)Contribute to the completion of multiple RFI/RFP requests monthly as necessaryProactively identify opportunities to innovate and improve sales engineering processes using AI and emerging technologiesCollaborate with team members to share knowledge, best practices, and continuously elevate team performanceThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Basic Qualifications:
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)Preferred Qualifications:
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)3+ years of technical pre-sales experience within the payments industryConfident speaker with the ability to present, interact, and connect with executives, engineers, and other technical contactsNatural ability to understand and articulate complex concepts in a clear and concise mannerProven ability to architect technical solutions in response to merchants' requirementsSelf-driven, motivated, and eager to learn new technologiesHighly organized with exceptional note-taking abilities and timely CRM maintenanceStrong desire to continuously improve and expand industry-related knowledgeExcellence in internal and external follow-ups and task managementExcellent verbal and written communication skillsExcellent analytical and problem-solving skillsExcellent self-investigation, research, and troubleshooting skillsTechnical background, including a BS degree in Computer Science, Computer Information Systems, or a related disciplineAbility to travel up to 35%Positive attitude with a natural curiosity and passion for problem-solvingGrowth mindset and commitment to being a lifelong learner in the ever-evolving payments landscapePrevious experience working directly with merchantsCandidates with prior CyberSource and/or payments background will be prioritizedStrong knowledge of CyberSource and Visa Acceptance SolutionsExperience using AI tools to enhance productivity and innovation Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 35% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is $114,200 to $177,000 USD per year, *which includes potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.