About this role
The Sr. Platform Engineer is a senior individual contributor within the SRE Tribe, responsible for owning and evolving the containerized platform that underpins critical workloads. This role acts as a technical reference for platform reliability, resilience, and automation, ensuring infrastructure components are designed, built, and operated according to SRE and cloud-native best practices.
This engineer is expected to lead by example through hands-on contributions, deep technical expertise, and cross-team influence, particularly in the area of infrastructure bootstrap orchestration and automation at scale.
Key Responsibilities:
Platform Ownership & Reliability:
Own the end-to-end lifecycle (design, provisioning, upgrades, and decommissioning) of core platform components, including:
Cloud infrastructure primitives
Kubernetes clusters and cluster services
Networking, ingress, and service discovery
Service Mesh and supporting data-plane components
Ensure platform components are resilient by design, applying SRE principles such as:
Fault isolation and graceful degradation
Capacity planning and saturation control
Reduced operational toil and clear failure modes
Continuously assess and mitigate reliability risks, proactively improving platform stability and operational readiness.
Infrastructure Bootstrap & Automation Leadership:
Lead the design and implementation of infrastructure bootstrap orchestration, including:
Automated cluster and environment provisioning
Deterministic, repeatable platform bring-up and teardown
Dependency-aware orchestration across cloud, network, and Kubernetes layers
Drive a strong Infrastructure-as-Code and GitOps-first approach, ensuring:
Platform components are reproducible and auditable
Changes are automated, testable, and reversible
Manual intervention is minimized or eliminated
Identify automation gaps and lead initiatives that significantly reduce human effort, onboarding time, and operational risk.
SRE Practices & Operational Excellence:
Apply and promote SRE practices across the platform, including:
Clear ownership and runbooks for platform components
Participation in on-call rotation as a platform reliability escalation point
Incident response, post-incident reviews, and problem management
Improve platform operability by:
Simplifying day-2 operations
Standardizing upgrade and rollback strategies
Reducing Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR)
Ensure platform operations align with security, compliance, and internal control requirements.
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
Strong hands-on experience with:
Public Cloud platforms (AWS preferred, Azure)
Kubernetes at scale, previous experience administrating productive kubernetes environments
Service Mesh technologies (e.g., Istio preferred, App Mesh, Linkerd)
Strong understanding of:
Observability tooling and Golden Signals concepts
Incident management concepts and oncall operations
Infrastructure as Code (e.g., Terraform)
Cloud-Native containerized micro-services architecture
Strong collaboration and communication skills.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.