About this role
Team Summary
Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.
The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy. In VCA, Implementation Services team plays a key role in collaborating closely with clients to develop, implement, and grow their business.
What an IT Consulting Director, Visa Consulting and Analytics does at Visa:
We are currently looking for a Director to drive IT consulting and implementation engagements for our clients in Japan, enabling the design and launch of new solutions that will enable portfolio growth and improved profitability across their payment businesses.
The Director will drive technology related client engagements and act as the main focal point, coordinating between the client team, other internal stakeholders, and outsourcing partners (as applicable). The Director will be responsible for managing various technology related initiatives between Visa and a client including product implementation and system updates based on Visa’s enhancements, etc. The full range of responsibilities is detailed below:
On a project-by-project basis:
Project management for technology-related strategy projects – tracking status, action items, issues and risks and proactively solving problems to keep projects on schedule and within budgetSupport clients in impact analysis and implementation related to Visa enhancements and product implementationLead holistic product discussions with clients to identify the most important issues and opportunities, brainstorm on potential solutions, and determine priorities and timeline for implementationPrepare client project proposals clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities, drawing input from the client, local client relationship managers, and functional teamsOversee project setup including contracting documentation, stakeholder engagement, workplans, interview guides, client data requirements, and vendor statements of work (as applicable)Develop a fact base by undertaking client interviews and analyzing client documentation or processesCollaborate with product team, the hub team, the broader global team, and other functional teams to obtain specific subject matter expertise as neededDesign and deliver compelling presentations to illustrate findings, ideas, recommendationsReport on progress regularly to both client and internal senior stakeholders
Why this is important to Visa
VCA’s services allow our clients to boost their business performance by leveraging Visa’s expansive market insights and data. This in turn drives Visa’s business, creating a win-win relationship where both client and Visa’s incentives are aligned to grow the business. This dynamic combined with the long-term relationship we have with clients enables a deeper level of engagement and impact compared to traditional consulting firms. VCA projects also help drive Visa Japan’s strategic initiatives and accelerate Japan’s transformation to a cashless society.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
What you will need:
Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.
Specific skills and experience you will bring are:
Fluent Japanese and at least business level English proficiency10+ years of experience in the payments, mobile, software, hardware, technology services or IT consulting industryExperience in planning, managing and delivering on complex cross functional projects from conceptualization to launch including implementationFlexible and proactive trouble-shooting capabilities with the ability to manage diverse groups organized within different organizational reporting linesStrategic thinker who can balance big picture strategy and detailed, flawless executionStrong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organizationExcellent presentation skills, including strong oral and written capabilitiesSelf-motivated, results-oriented individual with the ability to progress multiple priorities concurrentlyFlexible mindset to revise plans and scope while managing internal and external expectations
What will also help:
PMP certification or experience in technical project managementTechnical knowledge of payment technologies related to authorization, clearing & settlement, gateways / PSP’s, risk management, tokenization, EMV 3DS, etc.Experience in building or enhancing payment systems Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.