About this role
Our Core Operations department within Payment Operations is looking for committed individuals to support with the processing of incoming and outgoing funds and ensuring all clients receive the best possible service.
You will be working with our Core Operations Teams, reporting into our Core Operations Team Leader. You will be based at our office in Pasay and working local hours of 8am - 5pm, Monday to Friday.
What we expect of you, day to day:
Processing high volume Client Payments in our in-house back-office system and third party banking portalsMaintaining high accuracy and quality while inputting Client beneficiary information.Complete Know Your Customer (KYC) sender classifications on incoming funds and permitted country checks for ourCollections and Receipts FlowsIdentify and escalate any operational issues impacting client payments, ensuring they are resolved as quickly aspossible.Ensure all incoming funds and outgoing payments reach our clients as efficiently as possible with no delays.Develop and maintain adequate knowledge of internal systems/processes and a sound understanding of externalpayments networks.Handle your time optimally, completing all tasks within SLAWork as part of a global team, embodying our values of communication and collaboration.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Ability to follow processes provided during training
Complete large volume data entry tasks with attention to detail and is able to work in a methodical manner
The ability to complete tasks within agreed timeframes
Ability to work in a fast paced environment with multiple tasks and workstreams
Strong communication, numerate, organised, and hardworking
Previous payments or operational processing experience in a banking or fintech environment would be welcomed but
is not crucial
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.