About this role
Accelerate patient enrollment in clinical trials with SubjectWell, helping patients gain access to life-changing medications. We support biopharmaceutical companies and CROs in completing clinical trials faster so innovative treatments can reach patients sooner.
If you enjoy helping people and have strong communication skills, join our virtual team and contribute to meaningful medical research.
Tasks We are looking for a Dutch-Speaking Patient Screening Specialist to support patients interested in participating in clinical trials.
Your main responsibility will be speaking with patients via inbound phone calls and email, answering their questions, and guiding them through the screening process until they are successfully connected with a study site.
Respond to inbound patient inquiries via phone and email Provide friendly, high-quality customer support (no sales involved) Conduct initial patient screening Guide patients through the process until they are connected with the study site Document interactions in our systems
This role is ideal for freelancers who already work on flexible projects (e.g., translation, writing, research, design) and can remain available to answer inbound calls during the scheduled hours.
Requirements
Fluent Dutch (native / C2) Fluent English (minimum C1) – operational company language Educational background in life sciences, healthcare, or a medically related field Experience with phone-based customer service (call center experience is a plus) Strong communication and organizational skills Comfortable working with multiple digital systems Quiet home office workspace Reliable internet connection (minimum 25 Mbps download / 5 Mbps upload)
Benefits Why Choose Us?
Contribute to medical research that helps patients access new treatments Predictable schedule: Monday–Friday, 9:00–18:00 CET (availability for inbound calls) Low to medium call volume, allowing time for studying or asynchronous freelance work Fully remote position International, supportive team environment Opportunity to gain experience in clinical research and patient engagement
We're seeking freelancers for project-based collaboration (ca. 6 months). If this has sparked your interest, we'd love to meet you!
* To take the first step, we kindly ask for a brief voice recording from you (please google Vocarroo). Tell us about yourself (part in Dutch, part in English) for up to one minute. Once you've made the recording, copy the link, and paste it into your application. *
We're excited to receive your application!