About this role
This position is hybrid requiring two days in the office.
This position is responsible for administration, coordination and processing of customer purchase orders in the most efficient and effective manner to ensure customer satisfaction. The Order Admin Coordinator will perform a customer service role, providing internal and external support consistent with company policies and procedures.
Incorporate quality and continuous improvement as part of overall job performance; adhering to Ascom’s QMS policies and procedures
Answer incoming calls or return voicemail inquiries in a timely manner
Properly and timely address all e-mails in the orders inbox
Process all customer purchase orders within 24 hours of acceptance, either by using CRM, ecommerce or manual entry
Verify and validates pricing, customer related information, proper authorization, salesman and region
Provide an order confirmation to the customers
Communicate externally and internally on customer order status
Coordinate the fulfillment of customer orders by working with the Global Supply Chain on product availability
Organize and maintain customer purchase order documentation
Upload customer PO documents into the record retention system
Address and investigate customer inquiries and requests
Input data & lead daily operational call
Provide weekly comments to the Dashboard tool
Assist Accounts receivable by providing requested customer related information to Finance
Direct potential new customers to Finance and Business Development for assistance
Communicate new service sales orders with Technical Service Department
Other duties as assigned.