About this role
Location: Stockholm, Sweden Language Requirement: Native-German Work Hours: Monday–Friday, 08:00–17:00 (1 weekly WFH day)
Help People Take Control of Their Finances — Join Us at AnyfinAt Anyfin, we believe financial power belongs in the hands of the people. Since 2017, we’ve helped customers across Sweden, Finland, Norway, and Germany save millions by refinancing expensive consumer credit. And we’re just getting started. With new markets, new tools, and new products ahead, we’re on the lookout for more brilliant minds and big hearts to grow our Operations team.
We’re now hiring a German-speaking Operations Agent who’s eager to make a real impact on customers’ financial health - every single day.
⭐ What You’ll Be DoingAs an Operations Agent, you become a key player in our core operations. Your work will directly shape the customer experience and the success of our mission.
Your responsibilities:
Communicate with customers across email, chat, phone, and social media
Ensure top-quality customer experience - every interaction counts
Follow credit policies and regulatory standards with precision
Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation
Analyze and evaluate credit applications to produce responsible, transparent offers
Suggest and implement improvements to processes, tools, and workflows
Collaborate closely with a supportive, energetic, cross-functional team
🌟 Who You AreYou’re in the early to mid stages of your career, combining enough experience to make confident decisions with a strong hunger to grow within fintech.
Your BackgroundYou likely have 1-4 years of experience in:
Customer service (banking, fintech, insurance, telecom, travel, or similar)
Credit risk assessment, AML/KYC, financial services, or advisory roles
Sales or support environments where empathy and communication are key
You don’t need to be senior - but you do bring maturity, ownership, and reliability to every task.
🧠 Skills & CompetenceLanguagesNative-level German
Fluent English
Bonus: Swedish or Finnish
Technical & Analytical SkillsExcellent communication skills across written and spoken channels
Strong attention to detail and comfort working in regulated environments
Ability to assess creditworthiness quickly and accurately Comfortable interpreting financial data and customer information
Familiarity with AML/KYC or a willingness to learn
Familiarity with AI
💛 Mindset & PersonalityYou thrive in a role where customer impact is real and immediate. You are:
Customer-obsessed — motivated by helping people improve their financial lives
Fearless & proactive — you take initiative and challenge how things can be improved
Positive & team-oriented — uplifting the people around you comes naturally
Structured yet adaptable — you follow processes while embracing change
Multitasking-friendly — you enjoy switching between service, analysis, and admin tasks
🚀 What Drives YouGrowing your career in fintech
Working ethically and helping customers regain financial control Being part of an ambitious, international, mission-driven team
Making real impact - not just executing routine tasks
🎁 What We OfferA modern office in central Stockholm
A diverse team from all over the world
Real opportunities for learning, development, and career progression
A supportive and high-performing Communications & Operations team
Breakfast, after-work hangouts, wellness perks, and top-tier tech gear
A workplace that values curiosity, innovation, and continuous improvement
This is your chance to join a bold fintech company transforming financial health and to grow alongside a team that’s only getting started.
Ready to Make a Difference?We can’t wait to meet you. Apply today and help us build a fairer financial future for everyone.