About this role
As an Administrative Officer, you play a crucial role in advising and supporting banking clients with their financial-administrative challenges and processes. You are responsible for the accurate and proactive management of client files. Your tasks include: Following up on client files operationally. Analyzing files to provide solutions that help clients progress. The subjects of these files can vary greatly, ranging from managing social accounts to guardianships, collective debt settlements, bankruptcies, and more. You place a high value on accuracy and proactivity, ensuring excellent customer service through various channels, including: Handling incoming and outgoing emails. Managing phone calls. Teamwork is essential: you act as the glue between different internal departments, communicating clearly, transparently, and effectively. You know how to solve problems with the necessary care and report important information to your management. We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application! Education: Bachelor’s degree or a relevant equivalent Experience: entry level to 3 years relevant experience Experience with Microsoft Office tools Languages: Dutch & French (required), English desirable What to expect from working at Sopra Steria Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results. Additionally, you’ll join a team that supports clients in managing and optimising their operational processes—ranging from administrative workflows to customer service and compliance tasks. We value accuracy, efficiency, and adaptability, and we match our colleagues to projects not only based on skills but also on their motivation and growth potential. You’ll benefit from coaching, clear learning paths, and a collaborative environment where your ideas can make a real impact.