About this role
Join us at the Homewood Suites by Hilton located in Dover, NH. We are excited to add a new leader to our hotel team.
We are currently looking for a dynamic and experienced candidate to fill the position of Front Office Manager. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a strong attention to detail.
The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service and satisfaction. As a leader, you will supervise and train the front desk team, handle guest complaints and requests, and ensure the smooth operation of all front office procedures. Additionally, you will work closely with other departments to ensure seamless guest experiences at the Homewood Suites by Hilton, Dover, NH.
Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.
Pay: $46K- $55K Salary Range
Schedule: Weekdays and Weekends
Job Type: Full- Time
keywords: front office, front desk, front desk manager, hilton, HOTEL, hotel management, assistant manager, AGM
Key Responsibilities:Manage day-to-day operations of the front desk, including check-in/check-out procedures, guest requests, and staff schedulingTrain and supervise front desk staff, ensuring high levels of professionalism and guest serviceMonitor guest satisfaction and resolve any issues or complaints promptly and effectivelyEnsure all front office procedures and policies are followed, including cash handling and credit card processingCollaborate with other departments to ensure seamless guest experiencesMaintain accurate records and reports, including occupancy rates and guest preferencesRequirements
Prior hotel experience 1-2 years, preferably in a leadership roleFront of the house hotel experienceStrong knowledge of front desk operations or property managementDetail-oriented with excellent interpersonal and communication skillsFlexibility to work a variety of shifts, including weekends and holidaysPep knowledge is a plus nut not a requirement Benefits
PTO & 401K Health & Dental Brand Wide Room Discounts Company Wide Room Discount Program 90 day Review & Annual Review Program Extensive Room for Growth Paid Training