About this role
About Sadie Automotive
Sadie Automotive is on a mission to transform the way car dealerships operate. Our AI-powered virtual receptionist is designed specifically for the automotive industry — answering 100% of inbound calls, booking service appointments, handling routine inquiries, and supporting sales across all dealership departments.
Built at the intersection of automotive expertise and conversational AI, Sadie helps dealerships run smarter, faster, and more profitably. We’re a fast-scaling, tech-driven startup backed by leading software investors and trusted by growing dealership networks across Europe and North America.
The Opportunity
We’re looking for a Canada-based Customer Success Manager (CSM) to support our expanding customer base across Canada and the U.S.
In this role, you’ll be the go-to person for onboarding new clients, ensuring they see the full value of Sadie, and supporting them throughout their journey. This is more than just a support role — it's an opportunity to be at the forefront of how AI is reshaping an entire industry.
What You’ll Do
Lead end-to-end onboarding for new clients, ensuring a smooth and impactful startBuild and maintain strong, long-term relationships with clients (service, sales, admin leaders)Provide proactive support and issue resolution, managing tickets and client feedbackMonitor account health and identify growth opportunities within your accountsServe as the bridge between clients and product/tech teams, advocating for user needsConduct training sessions, best practice reviews, and usage optimization callsHelp shape how Sadie is adopted and scaled across dealer groups in North AmericaEducate clients on AI-powered capabilities, driving adoption and confidence in the techRequirements
Who You Are
2+ years in Customer Success, Account Management, or a similar client-facing roleFluent in English (spoken and written); French a strong plusPassionate about technology and AI, with a desire to be part of a future-focused solutionConfident communicator who builds trust easily and manages relationships professionallyOrganized, proactive, and comfortable handling multiple client accountsCurious, eager to learn, and excited by the opportunity to work in a fast-growing startupExperience with SaaS, automotive retail, or tech support is highly valuedAble to travel occasionally to Montreal with availability across North American time zones
Benefits
Why Join Sadie?
Be part of a high-impact AI startup that’s changing the future of automotive serviceGet in early and grow with the company — we’re just getting startedWork remotely with a collaborative, international teamCompetitive salary, career growth, and access to cutting-edge techMake a difference for real users and businesses every day.How to Apply
If you're excited about working at the forefront of automotive tech and AI, and you're ready to deliver exceptional value to our clients — we’d love to hear from you.