About this role
RESPONSIBILITIES:
Develop, manage and scale the Lab Operations team; evangelize the work of operations and opportunities for efficient collaboration across the org.
Advocate for the needs of your team and their work to unlock high-volume, high-quality research on site at WHOOP Labs Boston.
Define and monitor key performance indicators (KPIs) to measure the effectiveness of program initiatives and track progress towards goals.
Collaborate closely with research leaders to build a strong culture across WHOOP Labs and ensure strong ways of working between research execution and operations.
Partner with program leaders across research groups, hardware, apparel, and product to evaluate roadmapping tradeoffs and efficiently manage team resources.
Ensure clear communication across the team and stakeholders.
Partner with the Research Manager to build the WHOOP Labs brand across the organization.
Reports to the Director of Human Subjects Research
QUALIFICATIONS:
5+ years of experience in a Research Operations or Program Manager role, preferably within a health, research, or hardware product environment.
2+ years of experience managing a team
Familiarity with agile methodologies, sprint planning, and backlog grooming processes.
Data-driven approach to strategic planning, comfortable reviewing metrics and identifying ways to measure program success
Experience collaborating across multiple functions including engineering, privacy/legal, research, recruitment, and product.
Experience with ethical standards for human subjects research, including handling PII/PHI and participant risk assessment
Experience with IRB submissions, clinical regulatory guidance, or GDPR is a strong plus.
Strong organizational, communication, and documentation skills.
Passion for health, wellness, and WHOOP’s mission.