About this role
At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP Labs is where participants experience WHOOP in person, and the Front of House Contractor plays a key role in shaping that experience. We’re looking for someone who brings genuine hospitality, positive energy, and exceptional people skills to create a welcoming, comfortable, and memorable environment for every participant. This role is ideal for someone who loves hosting, connecting with people, and being the friendly face that sets the tone for the day.
This is a W-2, Temporary role through the remainder of 2026, with an hourly pay range of $28 - $32. Candidates must be prepared to work in person at WHOOP Labs in Boston, MA 5 days each week.
RESPONSIBILITIES:
Serve as the first point of contact for all WHOOP Labs participants, providing a friendly, professional, and welcoming check-in experience
Clearly explain WHOOP Labs policies, study expectations, and available amenities to participants upon arrival
Act as a WHOOP brand ambassador, sharing what WHOOP is and why it matters while creating an engaging and trustworthy participant experience
Communicate with participants ahead of their visits via messaging platforms to provide directions, building access instructions, and arrival guidance
Coordinate participant flow across studies, ensuring Research Coordinators know who has arrived and are ready to begin sessions on time
Create a fun, comfortable, and inviting lab environment that encourages participants to return for future studies
Maintain a clean, organized, and welcoming space throughout the lab, including waiting areas, restrooms, and shared spaces
Support Research team with operational needs, including laundry, room resets, and general lab upkeep
Monitor and restock towels, snacks, beverages, and other participant amenities as needed
Anticipate participant needs and proactively address questions or concerns
QUALIFICATIONS:
2+ years of experience in hospitality, customer service, front desk, retail, or guest facing roles preferred
Strong interpersonal and communication skills, comfortable engaging with a wide range of participants
Strong attention to detail with the ability to manage multiple participants and schedules at once
Comfortable coordinating with multiple teams and providing real time updates
Reliable, proactive, and able to take initiative in maintaining a high-quality environment
Passion for health, wellness, and delivering exceptional guest experiences
Ability to perform light physical tasks such as laundry, restocking supplies, and maintaining shared spaces
A baseline level of technical comfort, including the ability to answer general WHOOP product and membership questions and guide participants to the right resources when needed.
SHIFT EXPECTATIONS:
This role follows a consistent schedule of Tuesday through Saturday, 7:00 AM - 3:00 PM
Punctuality and reliability are essential, as this role supports participant arrivals and study schedule
Ability to remain engaged, energetic, and guest-focused throughout the shift
Interested in the role but don’t meet every qualification? We encourage you to apply! At WHOOP, we value potential, character, and curiosity as much as experience.
WHOOP is an Equal Opportunity Employer and participates in E-Verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.