About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: Responsibilities; The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
• Greeting guests. • Answering questions - accurately and politely. • Answering the phone. • Making proficient sales transactions - using a point-of-sale system. • Handling cash and other forms of payment. • Maintaining proper cash drawer balances. • Directing guests to areas/restrooms. • Demonstrating impeccable product knowledge. • Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits. • Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases). • Maintaining a clean and organized store. • Maintaining proper product stock levels – through retail pulls & inventories. • Displaying Retail product – through HRC’s visual display standards. • Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc. • Assuring the complete satisfaction of each and every guest. • Creating memorable experiences. • Entertaining guests to create “Raving Fans”. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications;
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
SKILLS
• Remaining calm in a hectic, fast-paced atmosphere. • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. • Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. • Ability to sit for extended periods of time. • Ability to make repeating movements of the arms, hands, and wrists. • Ability to express or exchange ideas verbally and perceive sound by ear. • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. • Ability to turn or twist body parts in a circular motion. • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. • Ability to travel via auto or airplane for long periods of time.
ADDITIONAL REQUIREMENTS
• Maintaining a well-groomed appearance (“having a plan”). • Following all uniform guidelines. • Practicing all general safety & sanitation standards. • Recycling products, where possible. • Maintaining HRC’s 5 core Values and Mission Statement.
Pay Range: $19 - $25/Hourly