About this role
Who We Are
The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com.
Role Overview TabaPay is seeking a hands-on Senior IT Associate to own end-user support operations and drive execution across our corporate computing environment. This is a deeply technical role for a proactive engineer who is passionate about automation, security, and building scalable, resilient systems. You will be responsible for the entire IT asset lifecycle, ensuring our hardware and software are managed efficiently, our access controls are robust, and our technology stack is optimized for a modern, fast-growing company.
Who You Are
A Systems Thinker: You see how individual components connect to the larger ecosystem and design solutions that are scalable and sustainable. An Automation Champion: You have a strong desire to automate manual processes and are proficient in scripting (e.g., PowerShell, Bash, or Python) to improve efficiency and reduce human error. Security-Obsessed: You build and manage systems with a security-first mindset, constantly seeking to strengthen defenses and protect company and customer data. A Proactive Problem-Solver: You don't wait for tickets to come in; you anticipate future needs, identify potential issues, and engineer solutions before they become problems. An AI Adopter: You are keen to explore and implement AI-driven tools and methodologies to enhance system monitoring, security, and administrative efficiency. Technically Fluent Across Domains: You bring exposure to multiple areas of technology—such as systems engineering, data infrastructure, security practices, and AI/ML—allowing you to design well-rounded, forward-looking solutions. A Collaboration-First Partner: You thrive in cross-functional environments, building strong partnerships across teams. You listen first, communicate clearly, and work with empathy—always putting people at the center of technology solutions.
Key Responsibilities
Operations
Prioritize daily help desk operations for a 150-person organization Establish and maintain SLAs, ticketing workflows, and escalation paths Drive continuous improvement in user satisfaction and service efficiency Develop and maintain IT documentation and knowledge base
End-User Support
Provide Tier 2/3 support for hardware, software, networking, and identity issues Troubleshoot macOS environments and business applications Support onboarding/offboarding processes and lifecycle management Handle escalations from internal stakeholders with professionalism and urgency
Identity & Device Management
Administer Microsoft Entra ID (Azure AD) including group policies, conditional access, SSO, and identity governance Manage devices via Jamf Pro (macOS fleet) Administer Microsoft Intune for device compliance and policy enforcement Maintain and optimize Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Security & Compliance
Enforce endpoint security standards and compliance policies Partner with IT leadership on access controls and least-privilege enforcement Support audit readiness and documentation requirements Participate in incident response and root cause analysis
Infrastructure & Tools
Support SaaS integrations and application provisioning Maintain inventory management and asset tracking Assist with vendor coordination and license management Contribute to IT automation and process optimization initiatives
Qualifications
Required Experience
5+ years of IT support experience, including Tier 2/3 responsibilities Strong macOS troubleshooting expertise Hands-on experience with:
Microsoft Entra ID Jamf Pro Microsoft Intune Microsoft 365 Confluence / Jira
Experience managing IT operations in a small-to-mid-sized company (100–300 employees)
Technical Skills
Identity & access management MDM/MAM policy design and enforcement Email security & collaboration tools SaaS application administration Basic networking fundamentals (DNS, DHCP, VPN, Wi-Fi) Strong documentation and process improvement skills
Ideal Candidate Profile
Bias toward action — solves problems without excessive escalation Highly organized and operationally disciplined Comfortable balancing strategic improvements with daily ticket volume Strong communicator with non-technical stakeholders Ownership mindset — treats the environment as if it’s their own company
Success in This Role Looks Like
Reduced ticket backlog and faster resolution times Improved onboarding/offboarding efficiency Well-documented systems and standardized processes Stable, secure, and compliant endpoint environment High internal customer satisfaction
The base pay for this position is $120,000; Range is based on years of experience. however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Benefits
TabaPay offers the following benefits:
100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only) Employer 401K Matching Generous and Flexible PTO
EEO Employer: TabaPay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.