About this role
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world Join the Powerhouse of Innovation at Capgemini's SAP Application Maintenance & Development Department and be part of revolutionizing business operations through optimized SAP systems! YOUR ROLE As a SAP Service Delivery Manager you will be responsible for all SAP related projects and all SAP related improvement services at the client. You will be responsible for project delivery, service delivery, people management and the client relationship. You will perform a combination of Project Management and Service Delivery Management task As you will be responsible of ensuring the qualitative delivery of the agreed services to the partner, you will have to make sure your team will be performing as expected and helping them evolve. Foster strong interpersonal and team spirit for collaborative delivery. Implement structured processes to meet contractual service levels effectively. Proactively mitigate risks and detect issues. Cultivate good relationship-building skills to enhance cooperation. Possess strong communication skills for managing stakeholders and daily customer interactions. YOUR PROFILE Responsible for overall engagement management including budget, customer satisfaction, contractual compliance, service continuity, team motivation, and timely delivery. Minimum 3-5 years of experience in SAP projects or related services. Act as the Customer Single Point of Contact for AMS Services topics. Provide consolidated management reporting on service performance to both the Customer and Capgemini. Play a pivotal role in add-on sales with the Sales & Delivery Management team. Fluent in Dutch or French with professional working proficiency in English.