About this role
Job Title IT Solution Support Engineer Job Description You are part of the Vanderlande Value Office team, providing 2nd-level support and specific technical expertise to customers and colleagues in the APAC region, reporting to the LCS Director SEA & Head of Value Office in Malaysia.
Your profile
• You hold a bachelor’s degree in computer science or electrical engineering, or related fields • 5 to 8 years of work experience in an IT and/or logistical automation environment (preferable) • Affinity with IT and Industrial Automation, and interest in logistics processes. • Knowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Application Servers, Java code, and Python scripting is a pre. • Preferably, you have a good understanding of IT service management practices (ITIL v3/v4) • Enthusiastic, result-driven professional. • Analytically strong and positively critical. • Proactive, pragmatic, and hands-on attitude. • Strong communication skills witha good command of the English language. • Willing to travel up to 25% of the time. • May have to work after hours and weekends as the operation runs 24/7.
Your responsibilities
• Analysing & reporting of system performance and undefined behaviour and phenomena of the system as well as functional reports and specific flow situations • Executing the lifecycle of open tickets, proper reporting between shifts, and communicating with the stakeholders • Continuously monitoring the customer’s BHS environment • Help in identifying problems and performing Root Cause Analysis in close collaboration with other IT organizational groups • Maintaining and supporting the Incident Management processes • Troubleshoot SCADA-related issues, including connections with OT/IT equipment, to clients, and perform restore. • Troubleshoot middleware issues like application servers and Oracle database backup/restore/cleanup, and assess health. • Troubleshoot software components using logging, and apply simple patches/updates. • Troubleshoot baggage system issues like reading bag traces, analysing system behaviour. • Deploy and maintain IT Monitoring Solutions. • Support and coordinate activities to update and upgrade live environments. • Support the implementation of new service agreements. • Support and train local support teams to strengthen their capabilities and toolsets. • Planning and delivering preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.) • Creating documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawings • Work with other team members, Service Desks, and customer teams to continuously improve our IT solutions and standards.
Diversity & inclusion "Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status."