About this role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description: Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Responsibilities:
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
• · Greeting guests. • · Answering questions - accurately and politely. • · Answering the phone. • · Making proficient sales transactions - using a point-of-sale system. • · Handling cash and other forms of payment. • · Maintaining proper cash drawer balances. • · Directing guests to areas/restrooms. • · Demonstrating impeccable product knowledge. • · Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits. • · Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases). • · Maintaining a clean and organized store. • · Maintaining proper product stock levels – through retail pulls & inventories. • · Displaying Retail product – through HRC’s visual display standards. • · Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc. • · Assuring the complete satisfaction of each and every guest. • · Creating memorable experiences. • · Entertaining guests to create “Raving Fans.”
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
Skills:
• · Remaining calm in a hectic, fast-paced atmosphere. • · Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. • · Displaying a positive and outwardly friendly attitude toward guests.
Physical Demands:
• · Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time. • · Ability to sit for extended periods of time. • · Ability to make repeating movements of the arms, hands, and wrists. • · Ability to express or exchange ideas verbally and perceive sound by ear. • · Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders. • · Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds. • · Ability to turn or twist body parts in a circular motion. • · Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. • · Ability to travel via auto or airplane for long periods of time.
Additional Requirements:
• · Maintaining a well-groomed appearance (“having a plan”). • · Following all uniform guidelines. • · Practicing all general safety & sanitation standards. • · Recycling products, where possible. • · Maintaining HRC’s 5 core Values and Mission Statement.