About this role
What You Can Expect:
Role and Responsibilities:
Executive and Management Support
• Provide day-to-day administrative support to the Country Manager and Business Operations Manager. • Manage calendars, meeting schedules, travel arrangements, and logistics for senior management. • Prepare meeting agendas, presentations, business updates, reports, minutes, and action trackers. • Coordinate leadership meetings and follow up on key actions and deliverables. • Support strategic projects and initiatives by tracking milestones and maintaining project documentation. • Occasional travel to other Rhenus UK sites.
Business Operations Support
• Assist in the coordination and administration of operational activities across the UK business. • Support business process improvements and standardisation initiatives. • Maintain operational records, documentation, and business procedures. • Manage travel booking arrangements for field Technicians. • Monitor key performance indicators (KPIs) and prepare regular management reports. • Assist with business planning, budgeting, forecasting, and performance tracking activities.
Customer and Stakeholder Support
• Act as a central point of contact for internal business support requests. • Coordinate communications between departments • Support customer and supplier administration activities as required. • Meet and greet customers/visitors, • Coordinate customer visits, including meeting room bookings, catering, lunch reservations, travel coordination. • Assist with preparation of customer presentations, proposals, and business reviews.
Commercial and Financial Administration
• Support purchase order processing, invoice tracking, and expense management. • Assist with budget monitoring and cost-control activities. • Coordinate vendor documentation and contract administration. • Maintain records relating to operational expenditure and business performance.
Compliance and Governance
• Support compliance with company policies, quality standards, and regulatory requirements. • Maintain business records and documentation in accordance with company procedures. • Assist with audits, compliance reviews, and corrective action tracking. • Support health, safety, security, and environmental compliance initiatives.
Reporting and Data Management
• Collect, analyse, and consolidate operational and commercial data from multiple sources. • Produce accurate weekly, monthly, and ad hoc reports for management review. • Ensure data accuracy, integrity, and compliance with company standards.
General Business Support
• Coordinate company meetings, workshops, and events. • Support onboarding activities for new employees. • Assist with internal communications and employee engagement initiatives. • Provide ad hoc administrative and project support across the business as required. • Contribute to a culture of continuous improvement, collaboration, and operational excellence. • Maintain office supplies and coordinate facilities requirements in conjunction with Depot Manager.
What You Bring:
Essential Skills and Experience:
• Minimum 3 years' experience in a business support, executive assistant, operations support role. • Experience supporting senior managers or business leaders. • Strong organisational and time-management skills. • Excellent written and verbal communication skills. • Intermediate to Advanced proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Outlook, and Word. • Experience preparing management reports and presentations. • Strong attention to detail and accuracy. • Ability to manage confidential information with discretion. • Ability to work independently and prioritise competing demands. • Commercially astute with the ability to identity cost saving opportunities.
Desirable:
• First Aider • Fire Warden experience