About this role
Essential Job Functions
Membership Growth
• Drive Membership growth through community outreach, grassroots marketing, educational presentations, and relationship-building activities. • Identify and cultivate new opportunities to increase membership within assigned markets and territories. • Develop and maintain referral relationships with community organizations, healthcare providers, brokers, and local businesses. • Conduct one-on-one and group educational sessions to promote awareness of InnovaCare Health's providers, services, and value proposition.
Member Retention
• Support member retention efforts by maintaining strong relationships with existing members and ensuring a positive member experience. • Conduct proactive outreach to identify and address member concerns, barriers to care, or service-related issues. • Assist with retention initiatives during Annual Enrollment Period (AEP), Open Enrollment Period (OEP), and throughout the year. • Collaborate with operational and clinical teams to resolve member concerns and improve satisfaction.
Community Engagement & Events
• Represent InnovaCare Health at community events, health fairs, health plan events, broker functions, provider events, and educational seminars. • Coordinate and participate in outreach activities that enhance brand awareness and generate membership opportunities. • Maintain a consistent presence within the community to strengthen relationships and build trust among members and referral sources. • Relationship Management • Establish and maintain productive relationships with providers, health plan representatives, brokers, and community partners. • Serve as a trusted ambassador for InnovaCare Health and its affiliated medical groups. • Collaborate with internal departments to support membership growth and retention objectives.
Reporting & Administration
• Accurately document activities, lead generation efforts, enrollment opportunities, retention initiatives, and community engagement activities within CRM systems. • Maintain timely and accurate reporting of outreach activities, member interactions, and territory performance. • Analyze market trends and provide recommendations to leadership regarding growth opportunities.
Preferred Experience & Skills
• Experience in community outreach, hospitality, customer service, sales, or business development required. • Experience working with seniors, adults, healthcare organizations, or community-based organizations preferred. • Strong relationship-building and networking skills. • Proven success in sales, membership growth, retention, customer service, or outreach roles. • Comfortable speaking with individuals and presenting to groups. • Excellent communication and customer service skills. • Self-motivated with the ability to work independently and manage territory. • Strong organizational, follow-up, and problem-solving skills. • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). • Experience using CRM systems and tracking tools preferred. • Ability to travel extensively throughout assigned markets. • Valid Florida Driver's License and reliable transportation required. • Bilingual (English/Spanish) preferred.
Preferred Education
• High school diploma or equivalent required; associate or bachelor’s degree preferred (Healthcare, Business, Marketing or related field) • Bilingual (Spanish/English) preferred.
Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.