About this role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose: Manage Services operations processes for Services Online Merchandising and manage projects focusing on sales enablement that support the needs of the business. This role will partner cross-functionally to support analytical needs to the organization, measure performance, execute sales enablement processes, and identify opportunities to grow sales online.
Key Responsibilities:
• 20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
• 15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• 10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• 10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
• 10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
• 10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.
• 10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.
• 10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
• 5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Direct Manager/Direct Reports:
• This Position typically reports to Senior Manager Ops Process.
• This role has 1 direct report.
Travel Requirements:
• Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
Preferred Qualifications:
• Novice SQL/GBQ skills
• Certified Project Management Professional (PMP)
• Prior experience in a consulting and/or project management role within a corporate environment preferred
• Strong analytical stills and business acumen
• Demonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles
• 3 years of sales or process management in related area
Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
• No additional education
Minimum Years of Work Experience:
• 5
Preferred Years of Work Experience:
• No additional years of experience
Minimum Leadership Experience:
• No previous leadership experience
Preferred Leadership Experience:
• 1+ year of previous leadership experience
Certifications:
• Certified Project Management Professional (PMP)
Competencies:
• Action Oriented
• Manages Ambiguity
• Communicates Effectively
• Strategic Mindset
• Strong business, functional and/or store knowledge for their area of responsibility
• Strong operations, retail and/or field experience required
• Ability to partner/communicate well with the field/stores
• High sense of urgency in responding to field needs
• Strong big picture; strategic thinking skills
• Strong quantitative skills such as statistics and data analysis