About this role
• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites. • Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships. • Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth. • Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients. • Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities. • Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management. • Execute technical tasks assigned by team leadership in a timely and efficient manner. • Utilize technical management systems effectively to ensure accurate and complete data entry. • Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records. • Mentor junior engineers through technical escalation support and customer relationship building • Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations • Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager • Monthly KPI evaluation for Engg. & Sr. Engg. For a defined cluster • Takes up managing clusters and support cluster engineers on operational activities •