About this role
Role Summary Responsible for designing, implementing, and supporting enterprise voice and unified communications platforms, ensuring high availability, regulatory compliance, and optimal performance across the organisation. Key Responsibilities
• Design, deploy, and maintain enterprise voice platforms (e.g., Cisco CUCM, Teams Direct Routing, SBCs) • Ensure compliance with regulatory recording requirements (e.g., financial services mandates) • Manage and optimise call routing, dial plans, and telephony integrations • Support incident management, troubleshooting, and root cause analysis • Collaborate with security, network, and infrastructure teams on system hardening • Lead or support migrations (e.g., CUCM to cloud/Teams transformations) • Maintain documentation, architecture diagrams, and audit-ready artifacts • Engage vendors and manage third-party service providers • Monitor system performance and implement continuous improvements Required Skills & Experience
• Strong hands-on experience in Cisco CUCM, Voice Gateways, and SIP protocols • Knowledge of Microsoft Teams Direct Routing and SBC (e.g., AudioCodes) • Understanding of network concepts (QoS, NAT, firewall traversal for voice/video) • Experience with compliance recording solutions (e.g., NICE, Verint) • Familiarity with enterprise ITIL processes (incident, problem, change management) • Strong troubleshooting and analytical skills • Cisco certifications (CCNP Collaboration or equivalent) • Experience in financial services or regulated industries • Exposure to cloud voice (Azure, Webex, Zoom) • Knowledge of automation/scripting for operational efficiency • Strong stakeholder management • Problem-solving mindset • Attention to detail (especially for audit/compliance) • Ability to work in high-pressure production environments
Location: DBS Asia Hub Job: Technology Schedule: Regular Employee Status: Full time