About this role
What you’ll do
Customer Service
• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer. • Enforces delivery of our operating model customer service standards.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.
Operations
• Demonstrates and follows up on execution of Mark’