About this role
JOB DESCRIPTION: Principal Responsibilities Provide after sales service to all hospitals units, research institutions and reference laboratories in the public and private sectors
Specific Duties
• Carry out instrument installation
• Carry out corrective and preventive maintenance in the field
• Carry out reagent application and related troubleshooting
• Carry out customer training for instruments operation, maintenance, and troubleshooting
• Provide telephone support to the customers
• Complete all required documentation to assure compliance with Abbott quality, regulatory, service/support procedures and processes
Core Competencies Adaptability
• Tries to understand changes
• Treats changes and new situations positively
• Adjusts behavior to deal with changes
Initiative
• Responds quickly & being proactive
• Implements new ideas or potential solutions without prompting
• Takes action that goes beyond job requirements in order to achieve objectives
Integrity
• Maintains, promotes social & ethical norms
• Adheres to codes of conduct & ethical principles
Innovation
• Generates innovative solutions in work situations
• Draws multiple sources for ideas and inspiration
• Tries different & novel ways to deal with work problems
Teamwork
• Shares important or relevant information with the team
• Listens to & fully involves others in team decisions & actions
• Establishes & maintains goods working relationship with others
The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Field Services DIVISION: CRLB Core Lab LOCATION: Hong Kong > Hong Kong : 20/F, AIA Tower, 183 Electric Road ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable