About this role
Technical Support Engineer Tier 2 (BR 56) at OKTO PAYMENTS. Location: Brazil or São Paulo. Role: owning incidents, investigating issues, analyzing transactions Requirements: 2+ years technical support experience; strong SQL and database investigation skills; experience with cloud environments (AWS); log and system-data troubleshooting; understanding of distributed systems, APIs, and transaction flows; fluent English and Portuguese. Category: Information Technology Seniority: Entry Level Tools: SQL, AWS, CloudWatch, Grafana Commitment: Full Time Workplace: Remote Languages: English, Portuguese