About this role
Senior Network Operations Center (NOC) Engineer | Contact Center (Remote) at Trace3. Location: Dallas or Louisville or Irvine or Denver or Indianapolis or Grand Rapids or Lexington or Los Angeles or San Francisco. Role: escalating incidents, diagnosing systems, authoring runbooks Requirements: Extensive hands-on experience with Cisco contact center and collaboration technologies, SIP/CUBE, VMware, scripting (PowerShell/Python/Bash), ServiceNow and LogicMonitor; Tier 3 incident ownership and on-call support in a 24x7 operations model. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, LogicMonitor, PowerShell, Python, Bash, VMware vSphere/ESXi, Cisco Unified Contact Center Enterprise (UCCE), ICM, Cisco Voice Portal (CVP/Call Studio), Finesse, CUIC, ECE, CUSP, Webex Contact Center, Webex Suite, Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Expressway, Cisco Voice Gateways, Cisco Unified Border Element (CUBE), SIP, IVR Certifications: ccnp collaboration, cisco black belt ucce support, cisco black belt uccx support, cisco black belt webex contact center support Commitment: Full Time Workplace: Remote Languages: English