About this role
Ingeniero de Servicio at Sitio de Oportunidades Empleo Grupo Coppel. Location: Culiacán, Sinaloa, Mexico. Role: handling incidents, escalating tickets, documenting knowledge Requirements: Diagnose and resolve level 2 functional incidents, ensure service levels, reproduce issues, escalate recurrent or unresolved tickets to higher levels, and document technical findings and knowledge base articles. Category: Information Technology Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: Spanish