About this role
Staff IT Engineer - Service Management at Nu (Nubank). Location: Durham or Miami or Palo Alto or Washington. Role: building ITSM, owning toolchain, defining processes Requirements: 7+ years in IT service management or operations, deep ITIL v4 expertise, experience building ITSM practices and configuring ITSM tools, strong cross-functional communication and leadership presence. Category: Information Technology Seniority: Senior Level Tools: Jira Service Management, ServiceNow Certifications: itil 4 foundation, itil managing professional Commitment: Full Time Workplace: Hybrid Languages: English