About this role
Customer Escalation Engineer at Jumio. Location: Colombia. Role: supporting customers, troubleshooting issues, managing escalations Requirements: 3+ years in technical support or customer success; BA/BS (required) in CS/MIS or similar; strong troubleshooting, technical communication, and escalation management; experience with web/mobile technologies and tools like JIRA, Confluence, Salesforce, Power BI. Category: Customer Service Seniority: Mid Level Tools: REST, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS, iOS, Android, React Native, Flutter, JIRA, Confluence, Salesforce, Power BI, API Commitment: Full Time Workplace: Remote Languages: English