About this role
RTS Client Services Engineer - L1 or L2 at Rehmann. Location: Michigan, United States. Role: providing support, resolving problems, documenting incidents Requirements: Provide remote technical support, troubleshoot network/endpoint issues, document incidents, manage service requests, and participate in a 24x7 on-call rotation. High school diploma required; customer service experience and service-desk/IT certifications required. Category: Information Technology Seniority: Entry Level Tools: Remote Desktop Farms/Terminal Services, MS Exchange, Active Directory, Office 365, MS Windows Operating Systems, VMWare, Microsoft, Cisco, Ruckus, WatchGuard, Citrix, VPN, WAN Certifications: a+, network+, hdi-sca, itil, service desk, entry level Commitment: Full Time Workplace: Remote Languages: English