About this role
Lead Contact Center Technology Engineer at Shift4payments. Location: Center Valley or Tampa or Atlanta or Las Vegas. Role: designing IVR, supporting platforms, leading delivery Requirements: 7+ years in contact center technology with deep CCaaS, IVR, routing, integration, and AI/automation experience; technical leadership and platform delivery expertise required. Category: Information Technology Seniority: Senior Level Tools: NICE CXone, NICE CXone Studio, NICE CXone AI, Genesys, Five9, Talkdesk, Amazon Connect, Cognigy, Omilia, Google CCAI, Amazon Lex, Microsoft Copilot Studio Commitment: Full Time Workplace: Onsite Languages: English