About this role
IT Operations VoIP Engineer at Three Ireland. Location: Limerick, /, Ireland. Role: providing support, managing incidents, executing changes Requirements: Experience supporting VoIP and contact centre platforms, incident/change management (ITIL), call routing/IVR knowledge, hardware/software agent support, UAT and release support, strong troubleshooting and communication skills. Category: Information Technology Seniority: Mid Level Tools: Genesys, Avaya, Cisco, SIP, QoS Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English