About this role
Tier 2 Support Engineer at SoftwareOne. Location: Guadalajara, Jalisco, Mexico. Role: providing support, resolving incidents, managing incidents Requirements: Experience in IT support or MSP environment with hands-on Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID), ServiceNow experience, troubleshooting/log analysis, and advanced English communication; Bachelor's degree required; Microsoft 365 certs preferred. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, Entra ID (Azure AD), ServiceNow Certifications: ms-900, ms-100, ms-101 Commitment: Full Time Workplace: Hybrid Languages: English