About this role
Service Desk Engineer at Redgate. Location: Cambridge, Cambridgeshire, United Kingdom. Role: troubleshooting issues, resolving tickets, improving processes Requirements: Experience in IT support with 1st/2nd line troubleshooting across Microsoft 365, Intune/Autopilot, Entra ID, Active Directory; familiarity with ITSM platforms (Halo, Zendesk); strong analytical and communication skills. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, Microsoft Intune, Microsoft Autopilot, Microsoft Entra ID, Microsoft Active Directory, ITSM, Halo, Zendesk Commitment: Full Time Workplace: Hybrid Languages: English