About this role
Technical Support Engineer at Wisedocs AI. Location: Toronto, Ontario, Canada. Role: owning escalations, managing configurations, running calls Requirements: 3+ years in technical/platform/support engineering in SaaS, ability to investigate and resolve complex multi-system issues, comfort with configuration logic/JSON, strong written/verbal communication, familiarity with ticketing systems. Category: Customer Service Seniority: Mid Level Tools: JSON, Jira, HubSpot, SQL Commitment: Full Time Workplace: Hybrid Languages: English