About this role
Technical Support Engineer at Zafran. Location: United States. Role: managing tickets, building documentation, escalating issues Requirements: 3–5 years in customer-facing technical/SaaS support, strong troubleshooting, REST API and SQL familiarity, networking and browser dev tools experience, ticketing and knowledge-base tool experience, empathetic communication. Category: Customer Service Seniority: Mid Level Tools: REST APIs, SQL, Kibana, Zendesk, Jira, Notion, Confluence, browser dev tools, Claude Commitment: Full Time Workplace: Remote Languages: English