About this role
It HelpDesk at Netcracker. Location: Mexico City, Mexico City, Mexico. Role: providing support, troubleshooting issues, repairing computers Requirements: 2+ years helpdesk experience, Windows 11 and networking knowledge, Microsoft Active Directory and Office proficiency, RDP support, strong problem-solving and customer service skills; bachelor's in IT or equivalent. Category: Information Technology Seniority: Entry Level Tools: Windows 11, Microsoft Active Directory, Microsoft Office, RDP Certifications: itil, comptia Commitment: Full Time Workplace: Hybrid Languages: English, Spanish