About this role
Director, Technical Support at Ada. Location: Canada. Role: leading support, managing escalations, building workflows Requirements: Senior leader with multi-tiered technical support experience in B2B SaaS/CX/AI; deep troubleshooting of RESTful APIs, OAuth 2.0/JWT, cloud services; hands-on with Postman, Swagger, Datadog, LLM tooling, prompt engineering and MCP integrations; strong people leadership and cross-functional influence. Category: Customer Service Seniority: Senior Level Tools: Claude, MCP, Postman, Swagger, Datadog, RESTful APIs, OAuth 2.0, JWT, LLM Commitment: Full Time Workplace: Remote Languages: English