About this role
Consulting - D&C - Digital Solution & Engineering - MS Dynamics Tech Lead - Manager (Jordan) at PRICE WATERHOUSECOOPERS. Location: Amman, Amman Governorate, Jordan. Role: designing solutions, leading delivery, mentoring teams Requirements: 6–9 years delivering CCaaS and contact center solutions, strong knowledge of D365 Customer Service, Power Platform, Azure services, AI/Copilot integration, client engagement and team leadership; fluency in English and Arabic. Category: Business Development Seniority: Senior Level Tools: Genesys Cloud CX, NICE CXone, Amazon Connect, Cisco Webex Contact Center, Salesforce Service Cloud, D365 Customer Service, Power Platform, Azure Communication Services, Teams Voice, Microsoft Copilot, Copilot Studio, Azure AI Foundry, Azure Certifications: genesys cloud cx, nice cxone, amazon connect, cisco webex contact center, salesforce service cloud, d365 customer service functional consultant associate, d365 customer experience analyst associate, copilot agent administration fundamentals Commitment: Full Time Workplace: Onsite Languages: English, Arabic