About this role
Technical Research Specialist at Netflix. Location: Sao Paulo, Sao Paulo, Brazil. Role: managing incidents, coordinating resolution, analyzing trends Requirements: 5+ years technical support or incident management experience; strong incident/problem management skills, SQL and analytics, fluent English, ITIL preferred, experience coordinating engineering responses and stakeholder communications. Category: Customer Service Seniority: Senior Level Tools: SQL, Google Workspace, JIRA, Confluence, Kibana, PagerDuty, Incident.io, Tableau, Zendesk, AWS, Python, Java Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English