About this role
Senior Technical Support Engineer (Industry Cloud) at Salesforce. Location: Tokyo, Japan. Role: providing support, troubleshooting issues, mentoring team Requirements: 3+ years technical support for Salesforce/SaaS or 2+ years developer-facing support or 3+ years product development; strong troubleshooting, communication, and customer-focus; experience with Industry Cloud/OmniStudio and integrations preferred. Category: Customer Service Seniority: Entry Level Tools: Agentforce, OmniStudio, FlexCards, OmniScript, DataRaptor, REST, SOAP, Salesforce Flow, Apex, Visualforce, LWC, Financial Services Cloud, Loyalty Management, Consumer Goods Cloud, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English, Korean, Japanese