About this role
Service Desk Supervisor, Day at University of California, San Francisco. Location: San Francisco, California, United States. Role: managing analysts, coordinating operations, tracking metrics Requirements: Bachelor's (or equivalent) in CS/engineering/IT, 3+ years IT/service desk experience, 1+ years supervisory experience, advanced service desk tool proficiency, ITIL knowledge, strong communication and incident management skills. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, BMC Remedy Certifications: hdi support center, itil, mcp, ccna, comptia Commitment: Full Time Workplace: Remote Languages: English