About this role
iTero Technical Support Specialist at Align Technology. Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam. Role: troubleshooting technical, handling customers, documenting tickets Requirements: Degree/diploma in engineering, life sciences, or related field; 3+ years customer service/technical support experience; proficiency with Windows, web browsers, networking, Salesforce, SAP, Twilio, Cisco, JIRA, and MS Office; strong communication and problem-solving skills. Category: Information Technology Seniority: Mid Level Tools: Microsoft Windows, Internet Explorer, Chrome, Safari, Salesforce, SAP, Twilio, Cisco, JIRA, MS Word, MS Excel, MS PowerPoint, CRM systems Commitment: Full Time Workplace: Onsite Languages: English