About this role
Senior Voice Operations Engineer at NICE. Location: Manila, Metro Manila, Philippines. Role: managing tickets, troubleshooting SIP, analyzing logs Requirements: Associates degree or equivalent, 5+ years technical/customer service experience, expert troubleshooting in VoIP/SIP/SBC/TDM, CDR/log analysis, Wireshark, carrier/vendor coordination, mentoring, and on-call support. Category: Engineering Seniority: Senior Level Tools: SIP, TDM, SBC, CDRS, Wireshark, PSX, API, Unix, Linux, Acme, Sonus, AudioCodes, Edgemarc, CUBE Certifications: ccna, sip Commitment: Full Time Workplace: Hybrid Languages: English