About this role
Incident Manager I at EagleView. Location: Bengaluru, Karnataka, India. Role: managing incidents, coordinating teams, chairing calls Requirements: 4+ years ITIL-based incident management experience in an MNC; ITIL Foundation required (practitioner preferred); experience handling major P1/P2 incidents, ServiceNow/Jira Service Management experience, strong stakeholder communication, SLA/KPI ownership, runbooks/knowledgebase experience. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Jira Service Management, AWS, Azure, GCP Certifications: itil foundation, itil practitioner Commitment: Full Time Workplace: Hybrid Languages: cz, English