About this role
Customer Success Manager at Siena. Location: United Kingdom or Europe. Role: owning outcomes, leading execution, driving expansion Requirements: 3+ years CSM or account management experience at startups or enterprise SaaS; experience renewing/expanding enterprise accounts (negotiated $100k+ deals); AI/ML and prompt engineering experience; strong cross-functional, analytical, and communication skills. Category: Customer Service Seniority: Mid Level Tools: ChatGPT, Claude, Perplexity Pro, Cursor, Lovable, Slack, API Commitment: Full Time Workplace: Remote Languages: English