About this role
Technical Customer Specialist at BigBear.ai. Location: United States. Role: troubleshooting issues, building relationships, documenting interactions Requirements: 3+ years in technical support/help desk/customer success; strong generative AI knowledge; excellent communication, problem-solving, and customer service skills; proficiency with support ticketing systems; ability to obtain security clearance. Category: Customer Service Seniority: Mid Level Tools: Ask Sage, support ticketing systems Commitment: Full Time Workplace: Remote Languages: English