About this role
Supervisor(a) de Customer Success (Retenção) at Flashapp. Location: São Paulo, São Paulo, Brazil. Role: supervising team, standardizing processes, managing kpis Requirements: Experience leading customer success/operations teams, strong analytical and crisis management skills, stakeholder management, KPI ownership, and experience reducing churn; experience in tech projects is a plus. Category: Customer Service Seniority: Mid Level Tools: Instagram, TotalPass Commitment: Full Time Workplace: Hybrid Languages: Portuguese