About this role
Support (French Speaker) at Inetum. Location: Lisbon, Lisbon, Portugal. Role: receiving requests, resolving issues, escalating incidents Requirements: 1–2 years helpdesk/service desk experience, fluent French, knowledge of Microsoft 365 and Windows, experience with ticketing tools (Jira/ServiceNow/Remedy), ITSM understanding, strong communication and problem-solving. Category: Information Technology Seniority: Entry Level Tools: Jira, ServiceNow, Remedy, Microsoft 365, Windows, Genesys, Jira Service Management, Confluence Certifications: itil foundation Commitment: Full Time Workplace: Hybrid Languages: French, English